08/9/19

Your Power, Your Voice

The Your Power, Your Voice meeting is from 6 – 7:30 p.m. on August 20 at the Hollywood Community Center, 1560 N. Hollywood.

This is the first of three community engagement meetings of the Integrated Resource Plan. Learn how MLGW is planning to ensure reliable electricity and low rates by reviewing our power supply options. Siemens is an industry expert and MLGW’s consultant for helping us evaluate our options.

07/31/19

MLGW Issues Warning About Automated Scam Calls

Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make payment to avoid their services being cut off.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number back or buy a pre-paid debit card. If you get such a call, you are urged to do the following:

  • Hang up the phone.
  • Never give out personal financial information over the phone.
  • Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
  • Report it to your local police station if you have been scammed.
  • Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

 

06/12/19

SCAM Alert – MLGW

SCAM ALERT: MLGW customers are reporting phone calls from someone who claims to be with the utility. The caller threatens to cut off service unless payment is made immediately.

DON’T FALL FOR IT: No matter what your caller ID says – you will never get a personal phone call from an MLGW agent demanding payment, threatening cut offs or asking you to call a 1-800 number or buy a pre-paid debit card.

HANG UP: Call 544-MLGW (6549) for billing questions or get 24/7/365 access with “My Account” via mlgw.com.

05/28/19

Mayor Strickland Letter – May 24

Weekly Update: Power outages, Tom Lee Park, and a new community center

Friends,

Today’s email might be on the long side, but I think it’s important you clearly hear from me about where we stand on a couple of issues that have been on many of your minds this week: 1) power outages and MLGW’s infrastructure, and 2) the future of Tom Lee Park and Memphis in May.

First, let’s talk about power outages.

We had too many of them for too long after Saturday night’s storm. It’s unacceptable.

So, how to fix it?

Let’s all agree, as our colleagues at the Memphis Light, Gas, and Water Division do, that our electric infrastructure is old and in dire need of an overhaul. No question there.

It’s a high-dollar endeavor, though, and paying for it is the challenge.

We are serious about the possibility of finding major savings — which could potentially fund this infrastructure overhaul — if we were to change the source from which MLGW buys its power. Earlier this year, we commissioned a group that’s doing a thorough study of all power sources to find the facts in what is an incredibly complex situation.

Once that work is done, we’ll be in an informed position to make a call about the future of buying power for Memphians — with an eye toward improving infrastructure and keeping bills low. Stay tuned.

Now, as for Tom Lee Park.

Like so many of you, I had a blast at Tom Lee Park this month enjoying Memphis in May.

There is no question that whatever is done with Tom Lee Park must ultimately end up accommodating the continued success of Memphis in May.

There’s also no question that Tom Lee Park can be a better asset for our citizens the other 11 months of the year.

Too many people have tried to characterize that as an either/or. I don’t. I continue to believe that we can have an improved Tom Lee Park, whatever form that takes, that also allows Memphis in May to thrive. Full stop.

The Memphis River Parks Partnership has proposed significant changes to the park, and Memphis in May is concerned about how they would impact the festival. So, I brought both sides into mediation to find middle ground — because while these are two private entities, this is, at the end of the day, still a City asset. We’ve made progress in mediation in recent weeks, but the proposed park changes are now on hold so our partners at the U.S. Army Corps of Engineers, whose shrewd engineering work created the park some three decades ago, can review MRPP’s proposed design.

This may take a while, of course. But it’s vitally important that any improvements continue to provide for the safe use of the park, and that they don’t affect flood control, the stabilization of the bluff, or the river navigation channel.

Coupling the Corps’ input with the progress of mediation, we’ll eventually be in a much more informed position to match the right changes to the final amount of the fundraising efforts. (Speaking of which, we aren’t spending a penny of general fund dollars on Tom Lee Park. Those go to core services like police and fire.)

Meanwhile, a few things I hope you didn’t miss this week:

  • Working together with the City Council, we appropriated $2 million to ensure that the long-awaited full replacement of Ed Rice Community Center in Frayser gets underway in the 2019-20 fiscal year! And that’s on top of the new Frayser branch library, which we’ve included in our 2019-20 budget proposal that’s in front of the Council now.
  • We also worked with the Council to find funding for a handful of road improvement projects in the industrial area south of the airport, as well as widening westbound Poplar to three lanes over and west of Interstate 240.
  • If you’re on Raines Road in Whitehaven this week, you’ll see paving crews. We’ll keep up the citywide paving blitz this summer as we’ve doubled the amount we spend to repave streets.

Oh, and one more VERY important thing: HAPPY BIRTHDAY, MEMPHIS! We’re a city that’s changed the world and continues to change it, and I hope everyone took some time this week to commemorate the 200 years since our founding.

I also hope you’ll make it down to Mud Island River Park sometime this summer to check out this new view of Downtown:

05/3/19

2018 Water Quality Report

The Memphis Light, Gas and Water Division 2018 Water Quality Report is available on MLGW’s website. Customers can view the 2018 Water Quality Report online at mlgw.com/waterquality. The report is available in English and Spanish.

Click the image to read the report

Customers can also request a paper copy of the report by calling (901) 320-3950 or emailing corpcomm@mlgw.org.

All community water systems are required to prepare and distribute an annual water quality report. Specialists in MLGW’s Water Laboratory perform numerous tests throughout the year to monitor components of Memphis’ water. MLGW is proud to continue to provide excellent drinking water for the citizens of Memphis and Shelby County.

02/27/19

How To Report Street Light Outages

Don’t be left in the dark. Reporting a street light outage is very simple. You can visit our website at MLGW.com or call 901-544-6549.

Help us keep our neighborhoods safe by reporting damaged street lights.

02/21/19

Memphis City Council Approves Water Rate Increase

(February 20, 2019) – The Memphis City Council approved an increase in water rates Tuesday night. The increase takes effect March 2019 and will be in place through February next year.

MLGW customers will see their water bills increase an average of 45 cents per month. The measure will raise roughly $2.5 million and help cover a projected 2019 deficit in the utility’s water division.

The council rejected proposals to raise MLGW rates that would have helped fund a five-year plan to overhaul the utility’s aging infrastructure. The MLGW Board of Commissioners met today and ratified the council-approved increase in water rates.

01/7/19

MLGW Donates Electric Space Heaters, Blankets & Hosts Senior Services Expo

100 Space Heaters, 100 Electric Blankets Available for Qualified Applicants

(January 4, 2019)-MLGW is once again teaming up with the Neighborhood Christian Centers to assist qualified low-income seniors and disabled residents of Shelby County through the Power of Warmth Program. The MLGW program provides space heaters and electric blankets to eligible MLGW customers.

The Neighborhood Christian Centers will be accepting applications and screening eligible households for heaters or blankets at 785 Jackson Ave. on Wednesday, January 16, 2019 from 9 a.m. to 1 pm.

There will be a Senior Services Expo from 10 a.m. to 1 p.m. in conjunction with the event. Admission is free. Vendors will provide information on property tax relief, mortgage/rental assistance, utility assistance, SNAP benefits, employment, transportation, and more.

Read the complete post here.