07/31/19

MLGW Issues Warning About Automated Scam Calls

Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make payment to avoid their services being cut off.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number back or buy a pre-paid debit card. If you get such a call, you are urged to do the following:

  • Hang up the phone.
  • Never give out personal financial information over the phone.
  • Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
  • Report it to your local police station if you have been scammed.
  • Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

 

03/15/19

Individual Posing As Memphis Animal Services Officer

CITIZEN ALERT: Memphis Animal Services has received reports in the Berclair area of an individual posing as an MAS officer, attempting to take people’s pets. This Local Memphis story has all the information you need about confirming the identity of any of our officers.

If anyone comes to your house claiming they’re an animal control officer and says you must surrender your pet, check the following:
✔️ They are driving an official MAS vehicle with government tags
✔️ They are in official MAS uniform
✔️ They have a badge, city ID, radio, and safety gear.

If you question any officer’s legitimacy, you can always call 545-COPS to confirm the officer’s identity via their badge number.