Tag Archives: scam

07/31/19

MLGW Issues Warning About Automated Scam Calls

Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make payment to avoid their services being cut off.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, we will never ask customers to call a 1-800 number back or buy a pre-paid debit card. If you get such a call, you are urged to do the following:

  • Hang up the phone.
  • Never give out personal financial information over the phone.
  • Residential customers should call 901-544-6549 and business customers should call MLGW’s Commercial Resource Center at 901-528-4270 if they have concerns.
  • Report it to your local police station if you have been scammed.
  • Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

 

06/12/19

SCAM Alert – MLGW

SCAM ALERT: MLGW customers are reporting phone calls from someone who claims to be with the utility. The caller threatens to cut off service unless payment is made immediately.

DON’T FALL FOR IT: No matter what your caller ID says – you will never get a personal phone call from an MLGW agent demanding payment, threatening cut offs or asking you to call a 1-800 number or buy a pre-paid debit card.

HANG UP: Call 544-MLGW (6549) for billing questions or get 24/7/365 access with “My Account” via mlgw.com.