Category Archives: news

02/16/19

Scam Callers Target MLG&W Customers

Memphis Light, Gas and Water has received reports of two types of scam phone calls to customers.

One customer reports a scammer telling them to dial an 800 number to make payment or they would be disconnected. Upon calling the toll-free number, the customer got an automated message stating they had reached MLGW. Another MLGW customer reports a caller instructing her to go to a dollar store, add money to a debit card and call back for more instructions. While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff,

MLGW service representatives do not personally call customers to request payment.

If you get such a call, you are urged to do the following:

• Hang up the phone.
• Never give out personal financial information over the phone.
• Call the MLGW Customer Care Center at 901-544-6549 if you have any concerns.
• Report it to your local police station if you have been scammed.
• Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.

02/11/19

Trustee’s Seasonal Locations for Tax Payments – Deadline to pay is February 28th

The Shelby County Trustee’s Office has released a list of convenient locations for property owners to pay their current and/or delinquent county property taxes. Additional seasonal payment centers will be located around the county February 19th through 28th.

“During the last days of February, the Trustee’s Office stays extremely busy helping taxpayers get their payments in before the deadline. We want to make it easier by having staff at our mobile locations to assist customers.”

Shelby County Trustee Regina Morrison Newman said. “We also welcome taxpayers paying online, through our mobile app payitShelby, or coming to our office downtown at 157 Poplar Avenue”

Taxes for the 2018 year can be paid without interest through February 28th but become delinquent on March 1. In addition to year-round satellite locations at Millington City Hall and Arlington Town Hall, there are seasonal offices at Germantown City Hall, Bartlett City Hall, Collierville Town Hall and Regions Bank in Whitehaven.

Visit www.shelbycountytrustee.com for the hours of payment locations or to pay online.

There will be a representative to assist taxpayers with the mobile app and to accept cash and checks only at the following satellite locations:
Tues. Feb. 19
9 a.m. – 3:30 p.m. Regions Bank in Whitehaven, 1190 E. Shelby Drive
Wed. Feb. 20
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road
Thurs. Feb. 21
8:30 a.m. – 4:30 p.m. Collierville Town Hall, 500 Poplar View Parkway
10 a.m. – 3 p.m. Orange Mound Senior Center, 2590 Park Ave
Fri. Feb. 22
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road
Mon. Feb. 25
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road
8:30 a.m. – 4:30 p.m. Germantown City Hall, 1930 S Germantown Road
Tues. Feb. 26
9 a.m. – 3:30 p.m. Regions Bank in Whitehaven, 1190 E. Shelby Drive
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road
Wed. Feb. 27
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road
Thurs. Feb. 28
8:30 a.m. – 4:30 p.m. Collierville Town Hall, 500 Poplar View Parkway
8:30 a.m. – 4:30 p.m. Bartlett City Hall, 6400 Stage Road

Year – Round Locations
Shelby County Trustee’s Office, 157 Poplar Ave – 2nd Floor
Arlington City Hall, 5854 Airline Rd
Millington City Hall, 7930 Nelson Rd

02/11/19

MLG&W Meetings – Week of Feb 11th

Memphis Light, Gas and Water will be holding several town hall meetings beginning Monday, February 11 through Friday, February 15.

These meetings are open to the public and will provide customers the opportunity to receive information about power outages, infrastructure updates, and proposed rate increases.

The first town hall meeting will be held at the Bert Ferguson Community Center, 8505 Trinity Rd., at 6 p.m. on Monday, February 11.

The remainder of the meetings are as follows:

Tuesday, February 12, Glenview Community Center, 1141 S. Barksdale, at 6 p.m.

Wednesday, February 13, Ed Rice Community Center, 2907 N. Watkins St., at 6 p.m.

Friday, February 15, Whitehaven Community Center, 4318 Graceland, at 5 p.m.

01/11/19

MLGW Will Assist Furloughed Government Employees

(January 11, 2019) – Memphis Light, Gas and Water is offering assistance to furloughed government employees by enacting our Hardship Policy for eligible customers.

Under this policy, furloughed employees experiencing temporary, financial hardship are able to make payment arrangements which can prevent an interruption in utility services.

For assistance, impacted customers should gather their furlough documentation and call 544-6549 or visit an MLGW Community Office.

01/9/19

Land Use Control Board cases for Feb. 14, 2019

The 12 cases listed at the bottom of this message (only the case that is relevant to our area has been listed, see below for a link to the others) have been filed with the Office of Planning and Development for consideration by the Memphis and Shelby County Land Use Control Board during its regular meeting on Thursday, February 14, 2019, at 10AM in the Memphis City Council Chambers, 125 N. Main Street.

Please provide any comments you may have to the staff planner listed below by Wednesday, February 6 so they can be included in the staff report. Please also feel free to attend the Board meeting on February 14 to provide verbal testimony of any of the cases.

Full applications for these cases may be accessed from this website: http://www.shelbycountytn.gov/Archive.aspx?AMID=92&Type=&ADID

Thank you, Josh Whitehead, AICP Planning Director/Administrator
Memphis and Shelby County Office of Planning and Development
City Hall, 125 N. Main St., Ste. 468 Memphis, Tennessee 38103

1. S 16-09 (CORRES): GERMANTOWN ADJ: modification to Allelon subdivision on east side of McVay, north of Messick to allow private streets. Staff Planner: Dustin.Shane@memphistn.gov

More info on all the cases can be found here.

01/7/19

MLGW Donates Electric Space Heaters, Blankets & Hosts Senior Services Expo

100 Space Heaters, 100 Electric Blankets Available for Qualified Applicants

(January 4, 2019)-MLGW is once again teaming up with the Neighborhood Christian Centers to assist qualified low-income seniors and disabled residents of Shelby County through the Power of Warmth Program. The MLGW program provides space heaters and electric blankets to eligible MLGW customers.

The Neighborhood Christian Centers will be accepting applications and screening eligible households for heaters or blankets at 785 Jackson Ave. on Wednesday, January 16, 2019 from 9 a.m. to 1 pm.

There will be a Senior Services Expo from 10 a.m. to 1 p.m. in conjunction with the event. Admission is free. Vendors will provide information on property tax relief, mortgage/rental assistance, utility assistance, SNAP benefits, employment, transportation, and more.

Read the complete post here.

01/12/18

Closures, Service Changes in Observance of Dr. Martin Luther King Jr. Day

City of Memphis offices, including the Lichterman Nature Center, Memphis Animal Services, libraries, community centers, and aquatic centers, will be closed in observance of Dr. Martin Luther King Jr. Day Monday, Jan. 15.

The City will resume normal business hours Tuesday, Jan. 16.

Residents who receive garbage and recycling collections by City crews or its contractor on Mondays should place their cart curbside Tuesday, Jan. 16. All customers will have their collections delayed by one day all week. Friday customers will be serviced Saturday. Customers are advised to have their carts curbside by 7 a.m. on their scheduled collection day.

Holiday closures will not affect the Memphis Police Department and Memphis Fire Services. The Pink Place Museum is open from 9 a.m. to 5 p.m. on Monday.